Returns and refunds

When you buy at a distance you can withdraw from the purchase within 14 days of receiving the goods, without giving a reason.

Tell us within that window at info@maka-mobile.com or by phone. You then have a further 14 days to send the goods back.

Complete, with all parts and the packaging.

You can handle it as you would in a shop. If you have used it more than that and its value has dropped, we may deduct that loss from the refund.

• Cases personalised with your photo. They are made specifically for you and cannot be sold to anyone else, so the 14-day right to change your mind does not apply. This does not affect your rights if the product arrives faulty.
• Sealed hygiene products (in-ear headphones, for example) once the seal is broken.

We refund within 14 days of receiving the goods back, or of proof that you sent them.

We refund the price of the product and the standard delivery you paid on the way out. Return postage is yours, unless the product was faulty or the wrong one.

If something is faulty, does not match its description, or does not work properly, contact us. Depending on the case we repair it, replace it, or refund you.

These rights last well beyond 14 days and are guaranteed by law. We cover return postage in this case.

Email info@maka-mobile.com or call +383 48 288 555 / +383 49 288 555 with your order number. We will tell you where to send it, or you can bring it to either shop.